Lifetime Warranty Procedures

According to the terms and conditions contained herein, PRISTINE JEWELERS llc. (PRISTINE JEWELERS) will replace any “all-gold only ” merchandise 10K, 14K, 18K, mixed precious metals excluded (hereinafter referred to as “Merchandise”), that is either broken, kinked, or otherwise damaged. When replacing such Merchandise PRISTINE JEWELERS will use its best efforts to give the customer the exact weight Merchandise in return, however, because of the manufacturing process such Merchandise has an approximate 10%+/- weight variance factor. The customer will be responsible to pay for any and all weight variance charges if there are any, plus all shipping, handling and insurance charges. Example: You return an 18” Figaro chain weighing 7.5 grams. PRISTINE JEWELERS has in stock a Figaro chain weighing 8.0 grams. You will be responsible to pay for the 0.5gram weight difference.
In cases where styles have been changed or discontinued, PRISTINE JEWELERS will use its best efforts to match the style as closely as possible. At no time is PRISTINE JEWELERS required to manufacture or to obtain a replacement chain. PRISTINE JEWELERS reserves the right to substitute styles as long as the weight is approximately the same.
Example: You return an SR011 rope chain, which was discontinued. PRISTINE JEWELERS will substitute a similar millimeter rope chain. There may be a small weight difference up or down. You will then be billed accordingly.
When sending Merchandise for replacement under this lifetime warranty you must provide PRISTINE JEWELERS with your return address information, phone #, item #, original invoice #, style #, karat content (10K, 14K, or 18K) and the gram weight of your return (see return form attached). We will use our best effort to expedite replacements, but standard turnaround time for replacement Merchandise is 3-4 weeks. PRISTINE JEWELERS cannot accept Merchandise for replacement during November and December due to the increased shipping demands of the season. Replacements will resume in January. Thank you for your cooperation during the holiday season.